Frequently asked questions:

How can I check on my order?

To check upon your order status, please email us at al.noorlondonn@gmail.com or via WhatsApp +44 7958355941

 What if the item I am looking for is not shown on the website?

If an item is no longer available on the website, then we no longer have any stock.

 Can I modify or adjust my order?

No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How quickly do you ship?

We usually ship out orders within 48 hours.
Standard delivery usually arrives within 3-5 working days from the shipped date

How can I return or exchange my items

only on damaged or faulty items will be refunded 

 What if the item is not in stock?

Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an out-of-stock email notice and the item will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be shipped.


We have made every effort to display, as accurately as possible, the colours of our products online. However, since the actual colour you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

What payment types do you take?

We accept bank transfer and Paypal, both options will appear at the checkout page. Both are safe to use and available to use at your ease. Also, our website is secured with SSL encryption, therefore protects any details you enter. 

 What if I haven’t received my order?

Drop us an email at  al.noorlondonn@gmail.com or via WhatsApp +44 7958355941 or you can dm us on instagram @al_noor_london

Standard delivery orders are sent to the UK & Channel islands using postal mail service, delivery should normally take 3-5-days, longer during sale or busy periods.

We send all international delivery orders by post, with delivery taking 7-12 days for Europe and 7-20 days for the rest of the world; however deliveries can sometimes incur slight delays if the shipment is either especially heavy or due to local customs procedures that lie outside of our control.


Do you provide International delivery?

Yes, we ship internationally over the globe at a fixed rate of £13. All international orders will be sent with online tracking that will allow you to track your orders shipping process from the moment it leaves our warehouse and arrives at your home.

Additional to the items and delivery charges we apply, you may also be required to pay customers fees by your country of residence. Please contact your local customs office for further information so that you are sure about the charges before you place an order with us. We are not responsible for payment of such charges.